A liability waiver must be completed prior to attending a class at Empower Hot Yoga. Register for a MindBody Online account by using our registration form. Once you have an account you can start registering for classes. We only leave a handful of spots open per class for news and walk-ins. Registering for classes in advance is required to guarantee your place in class. If you do not register for class in advance, you are not guaranteed a place in class. We are strict with our maximum class limit on our classes at Empower Hot Yoga so that every student can benefit and have a great experience in class.

Demand for our classes is high, no-shows and late cancels limit other members from participating in classes and are disruptive to our member community.

If you need help at all with learning the ropes on how to register and cancel reservations, we are happy to assist you, just reach out and we can set a day and time to meet in-studio to go over it together. We are here for you and want this to be as seamless as possible for you.

If a class is full, you may add yourself to the waitlist. If a cancellation is made, the first name on the waitlist will automatically be added to the class. If you are signed up for notifications, you will receive an email or text as soon as you are moved off the waitlist and into the class. Once you are added to the class from the waitlist you become RESPONSIBLE for attending or canceling your spot in the class. Please notify us if you did not get enough notice to attend the class and need to cancel. Waitlist clients will not be charged a late cancel fee if they are not able to attend class. However, if you do not cancel or notify us via email to cancel your spot you will be charged a NO SHOW fee of $10. You are responsible for managing your waitlist reservations. If you are on the waitlist, but you reach a point when you’d be unable to come to class even if you were moved into the class, you must cancel your waitlist reservations.

To check your waitlist statue, log into MINDBODY, go to MY INFO, click MY SCHEDULE. If you got into the class, it would say “WAITLIST UNCONFIRMED.” If you do not want to attend this class, be sure to REMOVE yourself or notify us via email at owner@empowerhy.com and we can remove you.

NO SHOES

When you arrive remove your shoes and leave them in the cubbyholes in the lobby or the locker rooms. No shoes allowed inside the yoga room.

NO CELLPHONES

Disconnect! Turn your phones off and leave outside of the yoga rooms. Important calls can be made outside. Please notify the front desk if you are on-call, pager or phone must completely be on silent and do not disturb mode.

BE SCENT FREE

To respect a shared environment, avoid heavy body odor and aim to go scent free.

NO LATECOMERS

Arrive on time. 5-10 minutes before class to give you enough time to settle in. Doors are locked once class starts.

SILENCE

Observe silence in the yoga rooms. Please NO talking inside the yoga room. Feel free to chat quietly in the lobby before or after class. If you are talking in class, we will politely give you a warning. If you continue to not listen, you will be asked to leave the class.

QUICK SHOWERS

Out of respect for the earth and your fellow yogis, please be mindful of the time you spend rinsing off. Keep showers short & sweet!

RESPECT TEACHERS AND STAFF

Move with the instructions. Modifications and advanced movements to the postures are OK. If you wish to do your own moves and own practice, you can rent the studio space for yourself. Please keep to the practice that is being led by our trained teachers. If you wish to add some of your own moves, set your mat in the back of the room to avoid distraction and confusion for new students.

KEEP DOOR CLOSED

Keep the door closed when entering and exiting to keep the heat in. Try not to leave mid-class unless you need to.

LOST AND FOUND

To protect our students and reduce the chances of anyone becoming a victim of theft we encourage you to leave your valuable possessions at home or locked away in your car. Empower Hot Yoga is not responsible for the loss or theft of any personal items. If you believe you’ve left an item at the studio, please check the studio’s Lost & Found bin or send an email to owner@empowerhy.com and we can check for you. All items in the Lost & Found bin are donated on the 1st of every other month.

These policies are in place to ensure our teachers are getting paid and all of our members have a positive experience. We ask that you refrain from asking for special exceptions unless something urgent were to occur. These fees are applicable to everyone, including Empower members and employees. Due to limited capacity, this policy is strictly enforced.

Class Cancellation

Pre-registration is required for all classes due to limited class sizes. Empower requires a 2-hour notice to cancel in-studio class reservations; in the event of a late cancellation or no-show, a $10 fee will be charged to the credit card on file. Class cancellations can be submitted online through your MindBody account or by emailing the studio directly at owner@empowerhy.com (emails must be sent 2 hours prior to class to be approved for early cancellation and avoid being charged) In your email please provide the first and last name of the reservation along with the date and time of the class you are canceling.

Please note that we do not accept phone/voicemail cancellations.

**You can cancel by logging into your MINDBODY account, go to MY INFO, click MY SCHEDULE and click CANCEL next to the class time. We are strict on this policy and this cancellation reminder will be stated in the class descriptions, your confirmation email and our policy notice. Once you cancel you will receive a cancellation confirmation email. If you did not receive an email or you want to confirm your cancellation went through, please email us directly.

Early Class Cancellation

Early cancellations must be submitted 2 hours prior to class time to avoid the late cancel penalty. Pay-As-You-Go Clients will have the class they paid for credited back to their MBO account so they can register for another class. We do not offer refunds for classes paid for that you’re not able to attend. We only offer class credit.

Please note that we do not accept phone/voicemail cancellations.

Late Class Cancellation

Late cancellation is a class canceled within 2 hours of class start time. We understand sometimes an unexpected absence can occur, but every late cancellation is subject to the $10 fee. Pay-As-You-Go Clients do not apply but the class fee paid will be forfeited.

Please note that we do not accept phone/voicemail cancellations.

Absent No-Show / No-Cancel

An absent no-show / no-cancel is different from late canceling. It means you personally registered for a class that you no longer could attend and did not cancel your reservation or notify the studio and didn’t attend class. We ask that you ALWAYS cancel your class reservations if you are not able to attend even if it’s a late cancel. Please be mindful of the classes you registered for and hold yourself accountable to attend or to cancel if you can’t attend. Last minute cancellations and No-shows is subject to the $10 fee. Our teachers are paid on class size, when you choose to not cancel and give the clients on the waitlist the opportunity to attend class it affects our members and our teachers. All class cancellations receive a canceled confirmation email. If you tried canceling and you are not confident it worked, please email the studio directly at owner@empowerhy.com

Please note that we do not accept phone/voicemail cancellations.

** All Cancellations and No shows will receive an automated email of your penalty and fee being charged. This email gives you 48 hours to respond before the late cancel or no-show fee is charged. Please reach out if you have a reason to dispute this fee. If you do not respond within the 48-hour window - NO REFUNDS will be made once the fee has been charged.

Workshop & Event Cancellation

If a registrant cancels more than 24 hours before the workshop/event they can receive a credit on their account.

If a registrant cancels less than 24 hours before the workshop/event or does a no-show, they do not receive a credit or a refund.

The membership agreement between Member and Empower Hot Yoga, LLC is on a monthly recurring basis. The member agrees to allow Empower Hot Yoga, LLC to charge their credit or debit card on file. Memberships may not be shared.

TERMINATION FOR CAUSE

Empower Hot Yoga may terminate your membership if: 1) you fail to make timely payments; 2) the monthly payment or dues are interrupted or discontinued for any reason, and you do not provide an acceptable alternative; 3) you fail to follow any of Empower Hot Yoga’s membership policies or rules or violate any part of this agreement; 4) your conduct is improper or harmful to the best interests of Empower Hot Yoga or its customers.

RIGHT TO MODIFY DUES AND FEES

Empower Hot Yoga reserves the right to modify your dues at any time upon 30 days written notice. If you have a prepaid membership, Empower Hot Yoga may not modify the amount of your prepaid dues before the expiration of the current term.

Our memberships vary from month-to-month and 6 or 12-month commitments, so please email owner@empowerhy.com to contact the owner directly about your membership. You may also go to our website www.empowerhy.com. We do not accept verbal Freeze requests.

A written notice via email or our online request form under contact us is required for membership freezes 20 days before your next billing cycle. This will ensure we have ample time to complete the request prior to your next auto-pay deduction. We do not offer refunds if we are not notified in advance. Submitting a freeze request is not an automatic freeze. Once we receive your request, we will notify you via email and confirm your membership has been frozen.

Membership freezes available in one-month increments with no-charge up to 3-months in a 12-month period. If you would like to keep your locked-in special, we recommend freezing your membership. When submitting a freeze request, we require a start and end date. Once the freeze ends your membership will automatically restart.

If you notify someone at the front desk you would like to freeze your membership, they will direct you to email the studio. Please note your membership is not frozen until you get a confirmation email back.

Our memberships vary from month-to-month and 6 or 12-month commitments, so please email owner@empowerhy.com to contact the owner directly about your membership. You may also go to our website www.empowerhy.com. We do not accept verbal cancellations.

A written notice via email or our online request form under contact us is required for membership cancellations 20 days before your next billing cycle. This will ensure we have ample time to complete the request prior to your next auto-pay deduction. We do not offer refunds if we are not notified in advance. Submitting a cancellation request is not an automatic cancellation. Once we receive your request, we will notify you via email and confirm your membership has been canceled.

If you are locked into a contract, you can pay the early cancellation fee. If you would like to end your contract before it auto-renews you may submit a cancellation request 20 days before the end of your contract and your next billing cycle. If you are moving long distance a 30-day notice and proof of long-distance address are required to waive the early contract cancellation fee.

If you notify someone at the front desk you would like to cancel, they will direct you to email the studio. Please note your membership is not canceled until you get a cancellation confirmation email back.

All classes, class packs, memberships, and gift certificates are non-refundable, and sales are final.

All merchandise is non-refundable but may be exchanged for another item or store credit within 7 days of original purchase. Tags must be on the product, and product must be unused or unworn. No signs of damage. No scent of smoke.

All approved refunds will not be given to the original payment method but will be refunded to your Empower Hot Yoga account and may be used towards future Empower Hot Yoga purchases. Classes are non-transferrable.

If you purchase or receive as a gift of an item of clothing that doesn’t fit, you may exchange it for another size or a store credit within 15 days of purchase.

Defective items may be exchanged or returned for a full refund within 15 days of purchase.

Classes, programs, workshops and series canceled by Empower Hot Yoga will receive a full refund unless otherwise noted in your enrollment agreement.